Executive/ Officer - Residence Marketing & Reservation null

Residence at Sunway Education Group welcomes interested candidates to submit their resume for the above stated vacancy with the following job specifications:

Responsibilities 

• Be in charge of daily routine operations to ensure all Marketing and Reservation functions are carried out smoothly, effectively and efficiently.
• Be aware of a critical issue at each residence which relate to Marketing and Reservation matter and provide guidance and support to resolve the matter.

Specific Duties 

• Marketing
  • attend to email, walk-in enquiries, WhatsApp enquiries and in-coming phone calls.
  • prepare statistical reports as and when required.
  • participate in Marketing activities/events (such as Open Days over weekends / Public Holidays) for the Residences.
  • maintain stock levels of Marketing collaterals.
  • ensure the accuracy of information displayed in all printed materials and digital platforms.
  • assist to organize Residence tours for all stakeholders.
  • contribute in periodical Market Research study.
  • maintain, file and retrieve files/records, reports and other office documents.

• Reservation
  • coordinate room reservations for short-term & long-term stay customers in accordance with company policy.
  • constantly review and improvise the usage of Hostel Management System.
  • liaise with faculties and other departments on issues related to resident’s welfare and financials.
  • liaise with internal and external customers on issues regarding capacity management.
  • handle Residence and Room Transfer requests.
  • initiate and follow up on service requests from start to end.
  • ensure availability during scheduled off working hours (for business requirements).

Requirements 

• Tertiary qualification supported by experience of working in a multicultural environment. Relevant working experience is an advantage.
• Ability to multitask and work efficiently during peak seasons, independently and as a team player.
• Good communication and people skill with high proficiency in English language will be preferred.
• Flexibility to on weekends/public holidays to support Open Days / Info Days by the campus.
• Demonstrated commitment to continuously improve customer service and service delivery. 
• A cheerful personality with a passion to always meeting with new people is highly preferred.  

We thank all applicants for expressing their interest in this vacancy. Please note that only shortlisted applicants will be notified.