2022 CRM & Operation Intern null

CRM Duties

• Assist in executing necessary tests, experiments, and analyses to prove or disprove hypotheses made.
• Assist in collaborating with other departments to ensure CRM strategy works well for every aspect of the business such as marketing, payment team, customer service team.
• Coming up with creative ideas, preparing proposals, overseeing the production process & execution, and reporting the results.

Comms & In-App Operation Duties

• Assist in managing internal communication platforms (email, in-app, push, SMS) content process flow and propose process improvements driven by data to improve communication efficacy.
• Test and incorporate multi-channel touchpoints (email, in-app, and push)along the customer journey to increase exposure and conversion.
• Assist in conducting market research for communications’ best practices.

Requirements

• Undergraduate in Marketing Communication with passion in e-wallet/fintech industry
• Independent, organized, driven and result oriented with a strong interest to learn
• Strong analytical and problem-solving skills combined with a high level of initiative and the ability to thrive in a fast-paced environment
• Excellent verbal and written communication skills