Assistant Engineer / Engineer null

ROLE AND KEY RESPONSIBILITIES:

a. Learning Technology:

• Attending to classroom and office facilities queries and supports. (Regular classroom support and maintenance)
• Supporting Online Learning Services, Computer hardware, software and application troubleshooting
• Support computer lab maintenance and application deployment.
• VOI/VDI server & Classroom Central Control software administration and maintenance.
• Supporting Learning Management Systems such as Moodle, My Media, MS Teams, Zoom, Skype etc.
• Support audio/visual equipment such as live streaming,
• Handling teaching equipment and a device such as wireless microphones, iPads, pointers, Multimedia cards, Converter, visualizers etc.

b. Administrative IT:

• E-Card system user access, encryption, data maintenance and processing.
• E-Card hardware and system issue troubleshooting for all campus users.
• E-Card e-Payment issue troubleshooting with third-party payment gateway vendor.
• Various reports of issue checking and troubleshooting with finance and tenant
• Student photo collection, card printing and campus E-Card processing and distribution
• POS machine setup, maintenance and troubleshooting
• Door access setup, maintenance and troubleshooting
• Shared folder Access Management and setup (new or existing users - Library Papercut system issue checking with user and system troubleshooting)
• Asset management and inventory update for E-Card devices
• Finance SQL system troubleshooting
• Smart meter payment system checking and troubleshooting

c. Network Services:

• Tier 1 and Tier 2 network troubleshooting, and system administration.
• Support ISP leased lines coordinating & troubleshooting. LAN and Wireless LAN installation and support.
• Wireless LAN and LAN Network cabling (copper/fibre) service and maintenance.
• Support of Network Monitoring System, DHCP server, Syslog, DNS server, TFTP & FTP server and IP management system.
• Monitor and manage all Building ELV Room equipment, structure, fibre, LAN wired and power source connection.
• Monitor and manage server room network configuration. Includes A3 Main Data Centre and B1 Backup Server Room including air-con, UPS, fire system, CCTV, server rack, and cabling.
• Support access control in network security management.
• Support the user's access authentication system.
• Support SSL VPN in XMU Malaysia.
• Support IP phone, PBX and video conferencing system.

d. Other Tasks:

• Preparing online guides, checklists and procurement or assets documentation
• Supporting University events such as student recruitment or orientation etc.
• Learning and adopting new technology, to perform ad hoc functions as and when required.

REQUIREMENTS:

• Candidate must possess at least a Bachelor's Degree in engineering (Computer/Telecommunication) or equivalent.
• Fresh graduates, preferably with 1-3 years (s) of hands-on experience specializing in IT/Computer-System, Programming, Database Admin or Data Centre equivalent troubleshooting experience, are encouraged to apply.
• Programming skills - .Net/Python/SQL or PHP, HTML/CSS, Bootstrap, jQuery, and JavaScript will be an advantage.
• System - Experience in Linux server (CentOS, Ubuntu), Windows server, MySQL server and database (prefer Maria DB) optimization, scripting and backup solutions, Microsoft Azure, AWS, Alibaba Cloud, Google Cloud, GitHub, OpenStack etc.