Executive CRM (Customer Relationship Management) null

About ZALORA:

ZALORA is Asia’s leading online Fashion, Beauty, and Lifestyle destination, part of the Global Fashion Group (GFG). As one of the region’s pioneers of large-scale eCommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan.

With an extensive collection of top international and local brands, ZALORA is a curated platform, where shoppers can find all the things they love in one place. As a customer-first brand, ZALORA is powered by a team of innovators, committed to providing a seamless shopping experience across mobile, tablet, and desktop.

Your role:

• Create, produce and implement creative digital marketing campaigns and strategies to answer the needs of relevant customer segments
• Take ownership of the operation and performance across multiple communication channels such as newsletter, app push notification, In-app mess,ages and SMS
• Understand the customer lifecycle and purbehavioraviour to produce detailed analysis of marketing campaign effectivenesoptimizetimise iteratively
• Be an advocate of the customer’s experience to continually create WOW moments
• Coordinate across departments to plan and prepare relevant content for subscribers
• Utilise digital technology and creativity to push the boundaries of the CRM experience
• Assist in the optimization of other relevant CRM-related communications to broaden understanding of CRM

Salary & benefits:

The estimated salary for an Executive role at ZALORA is MYR 30,955.

Benefits:

• Access to a meditation app that encourages daily reflection.
• Weekly guided journaling exercises customized for ZALORA employees.
• Free and confidential access to counseling sessions run by qualified psychologists.
• Two ‘Mental Health Days’ were included to encourage self-care.
• A ‘Special Occasion Day’ for mental well-being.
• Zoom-free half-day policy once a week.

Career progression:

ZALORA believes there are no jobs—only careers. It offers exciting roles in Fashion Design, Retail Merchandising, Digital Marketing, Logistics, IT/Engineering, Business Intelligence, Data, Finance, Human Resources, and more.

It welcomes creative and dynamic individuals who strive for personal and professional development. In return, it is committed to bringing out the best in you by offering opportunities for advancement and growth and providing a life-changing career like no other.

CRM adds value by effectively representing ZALORA as a brand, its character, personality, and product assortment while taking into consideration the individual customer’s needs and motivations. In every single marketing message we send, we aim to craft the perfect environment to maximize emotional value and commercial opportunity across the customer journey – right from their first order up until they become loyal advocates of the ZALORA brand.

With a combination of rich customer data and state-of-the-art digital marketing technology, we are more empowered than ever to consistently innovate and commit to delivering amazing experiences in line with the needs of our customers, the company, and the retail eCommerce opportunity as a whole.

Work-life balance:

ZALORA is proud to be an Employer of Choice, providing the best Workplace Flexibility Program by supporting its team’s mental health and well-being journeys, they have forged a culture that not only prides itself on a healthy work-life balance but also encourages self-care through various initiatives.

Culture & vibe:

As part of Southeast Asia’s digital fashion revolution, ZALORA operates at professional standards with unparalleled reach and growth, committed to a seamless shopping experience across eight countries. With this diversity and inclusivity in mind, at the heart of its thriving community, the ZALORA family – better known as Zalorians – strives to empower not just the people and partners, but its customer too.

Here is where an engaging and dynamic work environment brings life to ground-breaking concepts, giving fresh ideas their chance to shine. ZALORA practices integrity, teamwork, ownership, and excellence valuing everyone’s opinion and rising to every challenge.

About you:

• Highly proficient in written and spoken Chinese (traditional + Cantonese) and English
• Passionate about delivering fashion effectively to customers through creativity, copywriter,ting and digital technology
• Enjoy the challenges of a fast-paced environment
• Highly adaptable, me,ticulous and able to think critically
• Strong willingness to learn and grow independently
• Dorganizednd organised in execution
• Good communication skills
• Proficiency in HTML is a plus

How to apply:

• Submit your application by clicking the “Apply on employer site” button below.
• Online HR interview
• Depending on the position applied for 2 or more online interviews.
• Exam (Tech / Creative / Analytical) depending on the position the candidate applied for.
• A reverse process is possible (meeting 2nd or last interviewers first before HR).

Sources:

https://www.glassdoor.com/Salary/Zalora-Kuala-Lumpur-Salaries-EI_IE585411.0,6_IL.7,19_IM1100_IP2.htm