Performance Operations Intern null

About ZALORA Malaysia

ZALORA is the largest and fastest-growing fashion-focused e-commerce site in Southeast Asia. ZALORA is present in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong, and Taiwan.

Your role

As a Performance Operations Intern at ZALORA Malaysia, you will be responsible for the following roles:

• Monitor and resolve daily escalations coming in as tickets from the Seller Helpdesk module
• Ensure tickets are resolved within SLA and transition tickets into short terms fixes as and when required
• Support PIC for 1st level investigation, troubleshooting, covering aspects related to products, tech, seller centers, operations and finance
• Tabulate and summarize weekly performance into a service quality report
• Support for long tail sellers account management
• Work closely with internal team members as a core support function on troubleshooting
• Anchor support for 1SS daily checks and escalations
• Anchor support for FBZ migrations
• Able to take on new challenges and responsibilities as and when required

Training & development

ZALORA Malaysia prepares training, workshops, and sharing sessions to support the personal growth and skill development of interns. In this role, you will be involved in the maintenance of the platform performance with the operation team. This is a dynamic role in a fast-paced and growing business where you will work closely with the team and get extensive regional and cross-functional exposure. 

Compensation & benefits

According to some reviews on another platform, interns at ZALORA will receive competitive monthly compensation. You will also get the following benefits:

• Shopping vouchers
• Allowance
• Product discounts

Career progression

The internship is a stage for your career journey where you can gain practical knowledge, skill improvement, and networking. ZALORA is the best start because it is one of the biggest e-commerce fashion platforms in Southeast Asia that supports your development for your future career. Actually, ZALORA does not specify the career path for interns who have finished the program. However, you have the chance to apply for full-time employee recruitment in the future.

Work-life balance

ZALORA strives to emphasize the importance of work-life balance and care for the ZALORIANs (the ZALORA's employees) mental and physical well-being. The company supports a flexible working style where agile ways enable employees to work where they can live life to the fullest and they can make the best out of what they do.

Culture & vibe

ZALORA has positive working vibes with a friendly, supportive, and youthful bunch. You’ll feel at home on Day 1 no matter where you are, and there is always help whenever you need it. The seniors and mentors are welcome to interns, you will be guided patiently. Moreover, your value will be appreciated.

About you

To apply for this internship, you have to meet the following requirements:

• In the process of completing a bachelor's degree in IT, Computer Science, Statistics, Business, or a related field
• Strong interpersonal and communication (written and verbal) skills
• Interest in working for an eCommerce industry
• Excellent verbal and written fluency in English
• Has good troubleshooting & communication skills
• Tech savvy and fast learner with good attention to detail
• Hands-on mentality with a passion for continuous improvement
• Positive can-do attitude and willingness to support on any request as needed
• Willingness to learn and execute new learnings
• Able to work independently and as part of a team when needed
• High proficiency in Excel

How to apply

To apply for the job, click the “Apply on employer site” button below. We will direct you to ZALORA Malaysia's official link for this vacancy. Make sure you have read all of the requirements and skills mentioned above.

Sources

Here are the sources used in researching this page:

• careers.zalora.com/best-of-ZALORA
• glassdoor.com/Reviews/Zalora-Kuala-Lumpur-Reviews