Product Management Intern null

About

About Zendesk - Champions of Customer Service

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

Job Description

We’re looking for a Product Management Intern to join our Zendesk Embeddables team.  Interns can be based remotely in Melbourne or Sydney, Australia.  This internship will be full-time for 6 months starting in August 2022.

The Embeddables team owns the very well-known Zendesk Web Widget, which exists today on over 100,000+ websites from all around the world. It enables our customers to provide relevant, in-context support to their end-users.  You’ll be working directly with the Web Widget team in Melbourne, but will also take part in overarching initiatives which apply to all platforms (including Web, Android & iOS). 

We are in the middle of developing a new, messaging-based experience which allows our end-users to take their conversations with them, and seamlessly switch between different devices & social channels. It’s an exciting time! We work collaboratively with multiple teams around the globe to bring this modern & innovative form of communication to life.

What you’ll be doing as a Product Management Intern:

By the end of your internship, you’ll have influenced a well-known product that delights our customers every day. You’ll improve your skills and get real, on-the-job training to help develop & accelerate your Product Management career. 

• You’ll be directly involved in all phases of the Product Management process from conceptualization to discovery, feature definition, working with design, working with engineers on the delivery and measuring impact.  
• You’ll be embedded within our team, participating in regular rituals, learning with us and acting as a core contributor.
• You’ll be responsible for building a key capability within our product, defining requirements and working with design and development to land the feature over the course of the internship.
• You’ll partner with key stakeholders to define and deliver product functionality that exceeds the expectations of customers.
• You’ll collaborate with cross-functional teams to create documentation, guides and/or tutorials, as well as go-to-market departments like sales, success, and advocacy to ensure the awareness and success of your products & features. 

What you’ll bring to the role:

• You're passionate about product and motivated to solve complex problems.
• You’re a team player and collaborate well with others.
• You’re keen to learn and motivated to deliver real value to customers.

Requirements:

• You’re authorised to work within Australia.
• You’ll remain in Australia for the full duration of the internship.