What it does: Digi Telecommunications Sdn. Bhd. provides a variety of mobile communication services. These services include voice under their prepaid plans & postpaid plans, SMS, data plans and services, international roaming, international calling card and WAP services.
Mission: Two years ago, DiGi crystallized its mission to deliver Internet For All, enabling access to mobile internet services for all Malaysians through the right combination of devices, new digital services and applications, value pricing, and the best usage experience
Best known for: DiGi is the third-largest mobile operator in Malaysia. DiGi is offering mobile voice, roaming and value-added services on both prepaid and contract bases.
Digi is a company focused on growth and creating value for the long-term, delivered through a well-defined strategy to connect customers to what matters most.
In connecting Malaysians and businesses for the last 25 years, we have built strong capabilities and expertise in future-ready networks, digitalization, customer experience, workplace, and people development, and responsible business practices – shaped by a culture of innovation.
Our focus on remaining agile and innovating our business to capture growth opportunities presented by the digital revolution has transformed us into the trusted digital company we are today, empowering 11.3 million customers on our advanced 4G LTE network.
Being customer-obsessed, we are driven continuously to innovate and deliver personalized, engaging, and safe digital products and services to enhance Malaysians’ digital lifestyles. We believe connectivity empowers everyone to improve their lives, builds societies, and secures a better future for all. Building on these strong fundamentals, we believe we are well-positioned for the future to unlock the full benefits of advanced connectivity technologies such as 5G, AI, and IoT for all Malaysians.
We believe that Digital is the place where you get the freedom to chart your own growth story. Having equal access to learn, create and collaborate with a diverse network of people, every Digizen is enabled to inspire the next for our customers. As Digizens, we thrive in a vibrant and engaging workplace where connecting our customers to what matters most is at the forefront of all that we do. Join us to realize your best ideas and immerse yourself in a culture that believes in and values strength in diversity, inclusive collaboration and exploring innovative solutions!
Only a few selected job agencies will advertise the job vacancies available for the post of Customer Care Consultant (CCC) in Digi Call Center. The agency company does the first interview, once passed, the next would be the assessment. Once the candidates successfully complete the assessment, The Coordinator will arrange for the interview with the Leaders working in the Call Center Department, to conduct the interview with the selected candidates.
Mostly, the interview would be conducted at the Digi Hall itself.
Candidates were required to sit in the open interview hall and there would be a total of 8-10 interviewers, pairing two at each table to conduct the interview.
It is a very short interview, I would say. Normally, it takes between 10-15 minutes. The candidates must be in a good appearance, know well how to carry themselves during the interview, good mannerism, humbleness, etc for the interviewers to feel pleased to appoint the candidates.
Next, the related agencies will inform the appointed CCC on the job selection and prepare the contract letter for the CCC to go to respective agencies to collect the letter to start the jobHad 3 type of interview, first was team building. Games were being held and challenges were given to test your teamwork. The second was role play to see how you talk and approach customers as well as Cross selling. Final was a one to one interview session.
The average DiGi Telecommunications monthly salary ranges from approximately RM2,052 per month for Customer Consultant to RM13,768 per month for Business Analyst.Please note that all salary figures are approximations based upon third party submissions to Indeed. These figures are given to the Indeed users for the purpose of generalized comparison only. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures.
As a company, we will hold ourselves to the highest standards of integrity in all that we do. As a responsible business entity, we will always be our best selves and ready to serve the community. We shall lead by example. We will be a force for good, for all..We believe that the Internet is a shared space, a public space where connections are made, friendships grow, innovations sparked, opinions are respected and creativity blossoms. We’d like to do our part to make sure that its potential is never dimmed.
We aim to make the Internet a safe space for all Malaysians, by engendering responsible Internet usage habits, encouraging the use of data protection, exercising mutual respect for one another, and especially for those in underserved communities, with equal access to the Internet.
The curiosity and intelligence of man means that our world will always evolve. While we will always remain true to our mission, the tools, and solutions we use will change with time. We will always operate with responsibility and respect for one another, for our environment, for our present and for our future.