Business Analyst null

Responsibilities

• Responsible & accountable on end to end delivery of the service requests, POC & New concepts (including new capabilities development) based on Marketing GTM roadmap.
• Responsibility includes exploring, optimizing capabilities, identifying quick-win opportunities and designing solutions based on business requirements.
• You are required to design & map the customer journeys.
• Understand business needs, gathering and defining detailed requirements that serve the business requirements with attention to details and translating it to user requirement/technical specifications.
• You are required to deliver service requests, POC & New Concepts based on the committed timeline with quality assured by understanding the business needs, detailed requirements and design review to define the scope of user acceptance test within the context of each delivery.
• Work with the QA Team to develop a test plan for the tasks, dependencies and participants required to mitigate the risks to products & services quality and obtain stakeholder support for this plan. And, continue to work with various business stakeholders to improve customers the experience of products/services launched.
• Work with the cross-functional teams to roll out new products in a timely manner. Key parties you would work with would include but are not be limited to Marketing, Customer Service, Technology and Finance.
• You are responsible to adhere the way of work in service requests, POC & New concepts processes as per standards defined.
• Your responsibility will also include preparing the report of service requests activities like weekly service request updates, test results, defects discovered and their status.
• Report to Supervisor on service requests deliveries status and other day-to-day tasks.
• You are required to drive improvement initiatives to improve the way of work within the department and cross-department.

Requirements

• Minimum Diploma in Marketing/ Telecommunications/ Information Technology or equivalent.
• Good communication, interpersonal and project management skills.
• Someone who is strong at managing products and deliverables as expected in the Marketing organization.
• Someone who is passionate about understanding customers (internal & external), knowing their needs and expectations and working towards exceeding them.
• Someone who is keen and capable to bring ideas and proposed solutions to business, at the same time dynamic in adjusting/pivoting to find common ground for better outcome/result in a short period of time, particularly when there are time limitations and challenging resources
• A person who is able to work independently with minimum supervision, and move forward ways on how to do things effectively and efficiently.
• Organised and can manage several service requests and/or activities at a time.
• Good team player and excellent at building relationships with co-workers and stakeholders
• Someone who is willing to take initiative, to listen, to learn and respond positively to challenges and criticism. And, could provide constructive feedback and contribution to the discussion.