Front Line Sales & Customer Services null

Job Description

Responsible to approach customers, probe customer needs, offer advice and provide relevant solutions, deliver and be accountable for the end-to-end sales and customer experience in-store, empower customers with knowledge on Internet & apps,   with the objective of delivering revenue and excellent customer experience within the values and vision of the company.

You are: (personality/competencies etc)

• Digital savvy (good with apps)
• Good communication skills
• Pleasant personality & smiling face
• High energy and drive
• Results and customer-oriented
• Well-groomed – neat and tidy, professional and pleasant disposition
• Work independently with minimum supervision
• Must be willing to be located at any stores assigned
• Able to work during weekends and public holidays

Your Responsibilities: (What is this role all about? What does the applicant have to do?)

• Meet all KPI sets and deliver end-to-end customer experience; deliver an excellent experience and FCR (first contact resolution) to customers.
• Proactive in approaching customers, ask questions to identify customer needs, sell/cross-sell/upsell the relevant product and solution, introduce digital apps according to customer needs 
• Handles all inquiries, customer complaints, disputes, etc accurately and efficiently, in a professional and friendly manner, aligned with Digi processes and guidelines. Follow up with customers where necessary and close the loop timely.
• Be customer-focused and go extra mile for customers.
• Comply to stores SOPP and Way of Work.
• Responsible for all customer information, monetary transactions, and company assets  (devices, accessories, SIM cards, cash floats, daily collections, tablets, MyKad reader, etc) to be properly handled and accounted for.
• Ensure proper reconciliation of sales and cash at end of day daily, so that there is no loss, fraud, or abuse
• Behave with integrity and report on any misconduct
• Be a part in making sure store is in tip-top condition, neat and tidy, displays are in good condition and to highlight to Store Head if there is anything not working well
• Participate in training and activities provided