E-Commerce Strategic Project null

Position Summary

• Standardize capabilities required for back-end process operation to enhance customer experience. Examine the level of capabilities, establish KPIs and conduct improvement activities by country.
• Eliminate customers' inconveniences in processes before and after purchases including SCM, logistics and CS. Improve back-end processes to encourage customers to revisit.

Responsibilities

• Business Process Engage in process activities including designing sales processes and optimizing operational organizations to attract customers and further, make a purchase.
• Back-end Process Monitor the SCM/Inventory status to boost offline customer satisfaction, minimize stock-out, organize standards for prices/promotions and analyze CS/Logistics status.
• Change Activity Perform activities to analyze the business operation levels and improve KPIs by the subsidiary.

Requirements

• Learns to use professional concepts. Applies company policies and procedures to resolve routine issues
• Works on problems of limited scope. Follows standard practices and procedures
• Normally receives detailed instructions on all work
• A typical entry point for university graduates