Professional CS IM Network null

Position Summary

• Provides the best service to customers by improving service centres fields.
• Secures service competitiveness by improving KPIs and by supporting issues of service centres. 
• Promote service differentiation by discovering best practices and propagating those practices to other service centres.

Role and Responsibilities

1. [Improving service centre fields] Make a visiting schedule for each service centre and visit and improve the field based on a checklist.
2. [Supporting to solve issues] Analyze issues for each service centre based on the visiting results and support to implement an improvement measure for each issue.
3. [Index management] Analyze an index for each service centre. Analyze why there is a weakness and resolve the issue.
4. [Managing best practices] Organize best practices of a service centre and apply them to increase operational efficiency by propagating them to other centres.

Skills and Qualifications

• Develops professional expertise by complying with company policies and procedures
• Works on problems of moderate scope where analyzing situations or data requires a review of various factors
• Exercises judgment within defined procedures and practices to determine appropriate action
• Normally receives general instructions on routine work with detailed instructions on new projects or assignments
• Generally requires a bachelor's degree with a minimum 2 years related experience or an advanced degree without experience