ShopBack Malaysia Graduate Programs & Internships

What it does: ShopBack Malaysia is a part of the ShopBack Group, an Asia-Pacific’s leading shopping and rewards online platform.

Mission: To make shopping rewarding, delightful, and accessible.

Size and presence: 501-1,000 employees in 9 countries

Best known for: cashback reward program for online shoppers

The good bits: Working from home option available, great company culture & management, nice working environment with lots of food and fun activities as well as employee benefits.

The not so good bits: A little bit unclear when it comes to career growth plans

The ShopBack story

ShopBack is an online platform that provides cashback rewards program for online shoppers in the countries of Asia Pacific. This platform allows online shoppers to receive a fraction of their purchases on the platform, paid for through an affiliate program by the merchant. The platform also provides coupons, voucher codes, and comparison features. It has 5 million members.

ShopBack that has founded in 2014, now partners with companies such as Amazon, Booking.com, eBay, ASOS, Zalora, Woolworths Online, Lazada, Uber, Grab, Shopee, Tokopedia, GoWabi, Blibli, Alibaba, and eBay.

Today, ShopBack is available in 9 countries including Australia, Indonesia, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. As for ShopBack Malaysia, it was established in 2015.

Culture & vibe

ShopBack company's core values are presented in the name itself "SHOPBACK" that stands for the following values:

• Succeed as One - We are one team. We win or lose as one ShopBack. We debate passionately with data and insight. We may disagree, but we always commit. 
• Honour Our Customers - Our customers’ happiness starts and ends with us. We obsess over earning their trust, and never take it for granted. 
• Own the Problem - Our solutions are actionable, constructive, and solve for teams beyond our own. Quick iteration beats slow perfection. Think for the long-term and build for scale. 
• Pave New Roads - We proactively improve current practices and do not tolerate mediocrity. The products of our innovation must be useful. Our solutions simplify.
• Be Better Every Day - We have humility and self-awareness. We seek feedback proactively because it helps us grow. We own up to our mistakes.
• Always Be Curious - We learn and improve faster than others. We understand deeply to seek the truth and are willing to be proven wrong.
• Can't is Not an Option - We possess grit and remain calm under pressure. We go all out to build a better ShopBack.
• Keep It Real - We are authentic and keep our word. We give feedback with good intentions. We treat everyone with respect.

Based on the ShopBack Malaysia employee's reviews shared online, the company indeed has a great culture and a very nice working vibe. Most employees said that working at ShopBack is very worth it because the team is amazing that make a very friendly environment, lots of fun activities, food and drinks, and so much more. The company is so awesome that most employees have difficulties finding what it lacks. Some might say the only drawback (if it can be said as drawback) is that you have to be ready for a very fast-paced working environment and super busy during peak season.

Recruitment process

If you applied online, it may take around a week for your resume to be processed. If your CV meets the requirements, the HR team will contact you to schedule an interview. During the pandemic, the interview is usually done via online meeting or telephone. There are usually 3 interview sessions: from HR, the hiring manager, and the country head. However, it may differ depending on the position you apply for and the company's needs at the moment. 

Career prospects

Working at ShopBack allows you to experience a multicultural working environment as the company operates in many countries. You will also get typical startup culture, which is a fast-paced working mode, dynamic and fun vibes. ShopBack is a high-growth startup that has proven to grow so fast in the industry. If you're looking for a nice workplace where you can learn a ton of stuff and get plentiful benefits, this is it.

Remuneration

The amount of salary for employees who work at ShopBack of course varies from time to time, apart from being influenced by position level and seniority. Below is the general description of the salaries for several positions (non managerial/leader) at the company:

• Internship gets MYR 9,000 - MYR 10,000 per year
• Graphic Designer gets MYR 45,000 per year
• Customer Service Representative/Customer Service Executive gets MYR 33,600 per year
• Finance Executive gest MYR 48,000 per year
• Marketing Coordinator gets MYR 32,400 per year
• Merchant Operations Executive gets MYR 37,000 - MYR 48,000 per year
• Operations Staff gets MYR 34,000 - MYR 40,000 per year
• Business Development Coordinator gest MYR 30,000 - MYR 33,000 per year
• Customer Service Agent gets MYR 32,000 - MYR 35,000 per year
• CS Operations Analyst gets MYR 44,000 - MYR 47,000 per year
• Customer Service Agent Contractor gets MYR 29,000 - MYR 31,000 per year

Please note that the amount above is taken from what has been shared online by ShopBack's employees, so the actual amount may differ depending on the agreement you will make with the company once you're offered to work here.

Benefits

Leave & holidays

✅ Vacation & Paid Time Off

✅ Bereavement Leave

✅ Sick Leave

✅ Bonus Maternity & Paternity Leave

✅ Unpaid extended leave

Finance & contract

✅ Permanent employee

✅ Performance Bonus

⛔ Annual bonus

✅ Stock options

Flexible work

✅ Full remote work

✅ Partial remote work

✅ Flexible working hours

Insurance

✅ Healthcare and Insurance

Perks

⛔ Free breakfast

✅ Free lunch

✅ Free tea & coffee

✅ Free snacks