What it does: Provides pest control and hygiene services.
Mission: To protect people and enhance lives.
Size and presence: Rentokil Initial plc employs 44,500 people across 83 countries. Rentokil Initial Malaysia operates around 2,000 local teams in sales and service roles across most of the world’s largest towns and cities.
Best known for: Focused on providing the best services with nationwide coverage, fast response and expert technical knowledge.
The good bits: You get to enjoy great benefits and flexibility within your role.
The not so good bits: Management team are weak on handling disobedient staff.
We’re a local company with an international reach across 70 countries. The Initial brand dates back to 1903 when customer’s own initials were stitched into their towels and linen to ensure they only received their own items back. Rentokil dates back to 1925 when the wooden roof of London’s Westminster Hall at the Houses of Parliament was under threat by Deathwatch beetle. Our founder created a new fluid which successfully controlled the infestation and the rest is history. Innovation has been in our DNA ever since.
Rentokil Initial is committed to be a world-class Employer of Choice. We aim to attract, recruit and retain the best people from the widest possible pool of talent. Our customers range from the local supermarket and restaurant to large-scale industrial plants and food production companies.
This is a fast growing company. Over the last five years we have expanded significantly and our growth story continues with market-leading innovations, the latest digital tools and great training for colleagues.
As a FTSE 100 company, we take our responsibilities to colleagues, customers, shareholders, the environment and communities in which we work seriously.
Our vision is to become a world-class services company, protecting people and enhancing lives through industry-leading innovation; best-in-class product and service quality, and care for our colleagues, customers and communities across the globe.
We aim to build an organisation where everyone with skill, imagination and determination, whatever their gender, race, colour, nationality, age, sexual orientation, physical ability or background, can reach the highest level based on merit alone.
We believe in making sure our workforce reflects the diverse nature of the business environment and markets in which we operate, and the customers and communities that we serve.
We strive to create an environment where everyone’s view is heard, everyone’s contribution matters and everyone has an equal opportunity to succeed.
We educate our leaders to build and maintain an inclusive workplace, by giving them practical tools they can use to support and create diversity, equality and inclusion everyday.
You are our brand.
Our people are our business – they are our experts and deliver a great service for our customers. They also demonstrate great commitment to each other every day as one team. As a growing company we know that to keep succeeding we must inspire our colleagues and attract new talented people to join us. Our colleagues are experts in their fields. They represent Rentokil Initial and deliver our high quality services to customers.
Whatever your experience or background, age or education, with the right attitude and values, there’s a perfect role for you here at Rentokil Initial.
Below you will find the standard interview journey that every role will go through. After Field Day/Second Stage Interview there are additional steps for specific roles which you will be notified of by your recruiter if you have to complete.
The first step is to apply online, you can find all vacancies by clicking on 'All roles' under the 'Our Roles' section on our website.
We suggest that you apply for roles that align with your skills and experience. Additionally, some roles require the candidate to have a degree or specific qualifications, however for other roles we provide you with on the job and formal training so you wouldn't require prior qualifications.
No need to worry if you can't do it all though! We understand that training is essential to bring out the best in you and develop your knowledge and skills. Throughout your career with Rentokil Initial you will keep learning and be supported with new tools, products and services as we continue to make new advances.
A CV should be well written and presented professionally in order to catch our eye, please remember to read through your application to double check for any spelling mistakes. We have some great Do's and Don'ts for CV writing on our website, find them here.
We understand that preparing for a job interview can sometimes feel overwhelming. Preparation is key to feeling confident and at ease so you can perform your best on the day of your interview. We have a few suggestions to help:
Examine the job description: Look at what the tasks for the job include and how your experience and skills match. Research who we are and what we do: It is important to research what we do and what different services we provide. You can find out more about each one of our businesses here.
Take a look at our social media to get a feel for our culture and what qualities you would bring. Prepare for common questions and review your CV so you are ready for questions on your experience. Prepare questions to ask at your interview. Please remember we are here to help you. If you have any questions regarding your interview please reach out to your recruiter.
If you are successful after applying, you will be contacted by email or phone to arrange a time for a phone interview with a member of our recruitment team. Usually, phone interviews last around 20 minutes and your recruiter will ask questions to better understand your experience and suitability for the role.
During the interview you will have the opportunity to learn more about life at Rentokil Initial and the role you are applying for. We suggest that you prepare by reviewing the job description, research the company and think about any questions you would like to discuss.
Please note: Currently all First Stage Interviews will be conducted virtually via Google Hangouts due to the current Coronavirus situation. However, if you are contacted by a recruiter for a face-to-face interview, you will receive additional information regarding the date, location and duration of the interview.
This first interview is an opportunity to get to know a number of things including more in-depth information about the role and what the day-to-day tasks would include, the team you could be working with and the company culture.
Typically, most of the interview questions asked will be competency based questions, meaning candidates should provide real-life examples as the basis of their answers. Candidates should explain why they made certain decisions, how they implemented these decisions and why certain outcomes took place. These questions are a great opportunity to really show off achievements and highlights from your experiences. Find out more about how to structure answers on our hints and tips page here.
Please note: Currently some Field Day sessions are postponed to ensure the safety of candidates, employees and customers is maintained.
In usual circumstances, candidates would experience a typical day in the life for one of our field roles. We believe this experience gives candidates a holistic view of the services we deliver and provides knowledge for any role either field or office based. We have had some excellent feedback which really helps in creating a positive candidate experience. This is also your opportunity to ask as many questions as you want with the technician to get a better understanding of the role and company.
Next steps after the field day is a second interview with the hiring manager to ensure that the role is right for you.
This is completed online and usually takes around 20 minutes. This test is an objective way to measure the potential ability of candidates to perform well in a job role. Psychometric tests measures a range of skills from cognitive abilities, knowledge to assess personality.
Tasks are assigned to creative roles such as marketing. A creative brief and all information will be shared with candidates by a recruiter.
Call Centre roles require a typing test stage, this is to test speed and accuracy.
Sales and Call Centre roles undertake role play sessions. These sessions test the interviewee in their problem-solving and communication skills to see how they interact with customers and other team members.
If successful, a recruiter will be in contact with the good news via phone to give a verbal offer. We also welcome candidate feedback as we are always looking at how we can improve and add to our strengths. The onboarding process will begin which is completed by the HR team. Welcome to the Rentokil Initial Family!
Be part of our world leading company. Rentokil Initial sets the new standards in what it does through innovation and the latest digital technologies. We undertake to be an Employer Of Choice, acting responsibly and respectfully. We also appreciate that many of our colleagues have hobbies such as sports, and we understand that you value time with your family. Many of our roles provide the opportunity to earn up more money on top of your salary in bonus and commission.
You are expected to finish your job (for instance a route of customer visits) but you often work on your own - your manager is not standing over you. For those people with route-based roles - you are responsible for your route - we will assist and support but you get to know your area and get a lot of input on how best to service your customers.
Each of our roles has a career path to provide you with additional earning potential. As an example, here’s our four-tier grading structure for a Hygiene technician.
Rookie Technician – in training
Technician Level 1 – undertakes service routes alone
Technician Level 2 – is able to install products on customer sites; additional earning potential – has committed to overtime where necessary
Technician Level 3 – is able to install products on customer sites; additional earning potential – cover relief routes
Average Rentokil Initial Pest Control Technician monthly pay in Malaysia is approximately RM1,396, which is 18% below the national average.
Leave & holidays
⛔ Bonus annual leave
✅ Bonus parental leave
✅ Paid sick leave
Finance & contract
✅ Permanent employee
✅ Signing bonus
✅ Annual bonus
⛔ Stock options
Flexible work
⛔ Full remote work
✅ Partial remote work
✅ Flexible working hours
Family & health
⛔ Child care
✅ Free gym
⛔ Pet friendly office
✅ Car allowances
Insurance
✅ Medical
⛔ Outpatient
✅ Dental
⛔ Maternity
Perks
⛔ Free breakfast
✅ Self-improving workshops
✅ Free tea & coffee
✅ Cellphone
✅ Laptop
Our entire business is focused on our social responsibility towards building a better environment and a more sustainable world for the present and future generations to come. Rentokil is the world’s leading commercial pest control company providing the highest levels of risk management, reassurance and responsiveness to customers.
Across the world, businesses and homeowners trust Rentokil to solve their pest problems. We offer a complete range of pest control services from rodents to flying and crawling insects, to other forms of wildlife management. Different countries have their own individual challenges from snakes in South Africa to termites in the America's. We have a strong innovation pipeline. The Power Centre is where we provide effective and innovative solutions for pest control, with specific emphasis placed on health, safety and protection of the environment.
Traditionally, Rentokil Initial Malaysia had customers pay for its services via cash or cheque. Because of this antique and manual payment process, the company struggled with collecting payments from the customers. Even after collecting payment, there are risks involved with cash fraud and basic human error.
As Rentokil Initial Malaysia’s business continued to grow exponentially, the issue of cash collection became more apparent as they tried to keep up with the increasing amount of payers from their different services. To solve its problems, Rentokil Initial Malaysia created a new digital financial ecosystem with HSBC in 2017 to improve the company’s processes.